Donation Cancellation Policy
Thank you for your generous support of SaveThem India Foundation. Your contributions are vital to our mission, and we are committed to transparency in all our operations. This policy outlines the conditions under which donations may be canceled.
Our Policy on Donations
All donations made to our foundation are considered final and are not refundable. We strongly encourage all our donors to think carefully about their decision and the amount they wish to contribute before completing the transaction. Your donation is a voluntary contribution, and we rely on these funds to carry out our important work.
What If a Donation Was Not Authorized?
We understand that sometimes, unauthorized transactions can occur. If you notice a charge from our foundation that you did not personally authorize, please contact us immediately. We take all claims of fraudulent or unauthorized activity very seriously and are committed to investigating and resolving these issues promptly.
How to Request a Cancellation
If you suspect an unauthorized transaction, please reach out to us within 10 business days of the donation date. You can contact us by sending an email to support@savethem.in.
To help us investigate your claim as quickly as possible, please include the following information in your email:
- Your full name
- The date and amount of the donation in question
- A brief explanation of why you believe the transaction was unauthorized
Processing and Resolution
Once we receive your email, our team will carefully review the details you provide. If we confirm that the transaction was indeed fraudulent or unauthorized, we will process a full refund to the original payment method used for the donation. Please allow up to 15 business days for the refund to be processed and for the funds to appear in your account.
Why We Have This Policy
As a non-profit organization, we allocate funds based on donations received to plan and execute our projects. Our strict no-refund policy for voluntary donations helps us manage our resources effectively and ensure that the funds are used for the intended charitable purpose. This allows us to maintain a consistent flow of support for the communities and causes we serve.
Security of Your Information
We use secure and reputable payment gateways to process all online donations. Your financial information is encrypted and protected. We do not store your credit card or bank details. Our commitment is to provide a safe and secure platform for all your contributions.
Contact Us
Your trust is incredibly important to us. If you have any questions or concerns about this policy or a recent donation, please do not hesitate to contact us at support@savethem.in. We are here to help and ensure your experience with SaveThem India Foundation is both positive and secure.